Multilingual Customer Service Advisor

Multilingual Customer Service Advisor

Location:

Milton Keynes – Hybrid Working Salary: £23,000 - £27,000 (depending on languages)

Hours:

Monday – Friday

This role requires fluency in both written and spoken English, German, and either Spanish, French or Italian.

ROI collaborates with 70% of the leading names in the automotive industry and major dealerships across Europe. Our mission is to elevate the customer journey, deliver outstanding service experiences, drive impactful marketing connections, and transform businesses with innovative technology. We support automotive brands across six key markets: UK, France, Germany, Italy, Poland, and Spain.

We are seeking exceptional multilingual individuals to join our expanding team as Customer Service Advisors within the automotive sector. You will engage with customers via Web Chat, Email, Whats App, and online platforms, delivering a premium 5-star experience across six European markets.

• Respond promptly to customer enquiries via web chat, email and Whats App.
• Communicate fluently in English, German and Spanish/French/Italian.
• Resolve customer queries efficiently while maintaining exceptional service standards.
• Accurately document customer interactions and update internal systems.
• Ensure consistent brand representation across UK, France, Germany, Poland, Spain and Italy.

• £500 annual wellness allowance.
• Hybrid working model post-training.
• Free on-site parking.
• Birthday day off + voucher.
• Education bursaries for personal development.
• Company pension & healthcare plans.
• Increasing annual leave with service.
• Exclusive car purchase schemes.
• Regular team social events.

• Fluency in English, German, and either Spanish/French/Italian (written & spoken).
• Strong empathy and customer-focused mindset.
• Excellent written communication skills.
• Positive and resilient attitude.
• Strong problem-solving skills.
• Ability to work collaboratively within a team.

If you feel this role would be a great fit for you, please don’t hesitate to apply. A member of our Recruitment Team will be in touch shortly!