Temporary Accommodation Assistant

Source Milton Keynes Council Category Admin/ Secretarial / PA Location Milton Keynes Hours Full time Salary £26,824 - £28,142

We’re recruiting a Temporary Accommodation Assistant to join our dedicated team in Adult Services at Milton Keynes City Council. Our colleagues support people who need temporary housing, helping them access safe places to stay while they work through stressful and often complex situations.

You’ll be part of a team that plays an important role in delivering our frontline housing service. You’ll help us provide clear information, manage placements and keep things running smoothly so residents get the support they need.

The role is ideal if you have some experience in housing or a similar setting and want to develop your skills in a rewarding and valued service.

A basic Disclosure and Barring Service check is required.

This is a Site-Based role

Interview for this role will be held on 6 March

Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here:

• Provide effective, efficient and customer‑focused support to the Temporary Accommodation Team.
• Assist with the management of temporary accommodation by offering clear advice on housing solutions.
• Support colleagues with placing households into temporary accommodation and explain the different types of licences and non‑secure tenancies.
• Keep accurate records, monitor mailboxes, handle calls and help manage first‑contact enquiries, including repairs, access and utilities.
• Liaise with landlords and letting agents to support the smooth running of the service.
• Manage enquiries coming into the team and support colleagues with visits when required.

• Has experience working in housing or a similar service.
• Understands homelessness legislation, licences and non‑secure tenancies, or can quickly learn.
• Can communicate clearly with a wide range of people, both in writing and over the phone.
• Is empathetic, non‑judgmental and able to support people experiencing stressful housing situations.
• Works well as part of a team and delivers excellent customer service.
• Understands the importance of accuracy and confidentiality when handling personal information.

If you are offered the role, we will carry out a Basic DBS check and BPSS referencing as part of the pre-employment process.

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits – most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
• Blue Light Card – employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Closing date: 01/03/2026

Apply online