Senior Customer Support Associate

Overview

Based in Milton Keynes, this role supports the Customer Services team in handling enquiries, complaints, and orders via phone, email, and other channels. You’ll ensure all communications are professional, timely, and accurately recorded.

• Manage customer queries and business enquiries.
• Process orders and manage the full order lifecycle in SAP.
• Handle calls, complaints, disputes, credits, and returns.
• Provide accurate product/service information.
• Liaise with logistics and finance teams to resolve issues.
• Maintain reports and raise incident reports as needed.
• Keep SAP systems updated and support meetings/admin tasks.
• Ensure compliance, continuous improvement, and training.

• 2+ years in customer service/order processing.
• Strong problem-solving, decision-making, and organizational skills.
• Proficient in SAP, CRM systems, and Excel.
• Detail-oriented, self-motivated, and a team player.
• Excellent communication and multitasking abilities.
• Positive, proactive, and eager to learn.

• Business Management
• Consumer Financing
• Consumer Protection Laws
• Customer Experience Management
• Customer Management
• Customer Queries
• Customer Relationship Management (CRM)
• Customer Satisfaction Surveys
• Customer Service
• Customer Service Management
• Customer-Support
• Decision Making
• Detail-Oriented
• Electronic Data Interchange (EDI)
• Goal-Oriented
• Logistics Management
• Microsoft Office
• Order Processing
• Problem Resolution
• Problem Solving
• Product Sales Training
• Promotional Activities

Current Employees apply HERE;
Current Contingent Workers apply HERE.

Employee Status:
Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:
Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

01/31/2026

Requisition : R380026