Milton Keynes STARS, Guest Service, Front of House, Brand Ambassador

Company Description

Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here:

Be the Face of a Global Brand – Front of House / Brand Ambassador

We have an exciting opportunity for a confident, proactive and people-focused Front of House Brand Ambassador to join our dynamic STARS team at Securitas, based at our prestigious Head Office, Cobra House, Milton Keynes (MK17 8LX
). This is not your average front-of-house role. Our STARS provide a “two roles in one” service, you’ll deliver outstanding customer experience while maintaining a discreet, professional security presence — making a real impact every single day.

From welcoming global corporate clients and senior leaders, right through to liaising with country presidents, contractors, delivery drivers and postmen, you’ll be the calm, professional and friendly first point of contact for everyone who walks through the door.

Schedule:

• Monday - Friday
• 08:00 - 14:00
• £14.00 PH

What makes this role exciting?

• Reception & Front of House services
• Concierge-style customer support
• Building Management
• Building inductions
• VIP Visits and client tours
• Event organising and management
• Facilities and office coordination
• Administration and third-party vendor management
• Security processes / protocols and procedures
• Delivering a polished, welcoming brand experience at all times
• Creating a lasting impression through attentive, professional and unforgettable hosting experience.

To name but a few !!!

You’ll be someone who:

• Is positive, proactive and full of energy
• Thrives on problem-solving and thinking on their feet
• Communicates confidently with people at all levels and backgrounds
• Takes pride in delivering exceptional service and representing a premium brand
• Is flexible and proactive who’s happy to pick up extra hours when needed

Responsibilities:

• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, toilets, kitchen, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Essential criteria:

• 5 year checkable history
• Exceptional Customer service skills
• Computer literate
• Full UK Driving license (issued prior to 1997 and/or have Category D1 listed)
• Ability to deliver VIP travel and transportation
• Confident in driving an 8-seater minibus (you will be required to visit supermarkets, outlets and other, as requested by the building Manager).

Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.

Essential

Skills:

• Highest quality personal appearance
• Flexible, professional and adept at working under pressure
• Outstanding written, verbal and oral communication skills
• Cu…