Global Accounts Admin

Provide support to the Global Accounts Team, responding promptly to all in-coming enquires to meet agreed customer service level agreements.

• Creating and managing equipment request forms (ERF) for Global customers, from creation to install, as well as managing install queries.
• Manage the relevant global customers inboxes and all incoming enquiries adhering to 4-hour SLA.
• Communicate with Central team, account closures, account amendments, refurbishments and openings of Global customers.
• To manage equipment movements of Global Customers.
• Create, maintain and update database of global customers (in line with GDPR) with complete information (name, address, role, phone numbers and email)
• Follow agreed Company/Customer procedures and guidelines, to resolve potential complaints, suggesting solutions and driving positive business and customer outcomes
• Manage Cleaning product reporting and queries
• Assist with Annual Contract Maintenance /Pressure Vessel Inspections, Preventative Maintenance queries.
• Support account managers with pricing forms and queries.
• Assist the credit control team with queries related to global customers invoicing
• Raising quotes for various machines, filter management/relocation.
• Assist the team with machine and side products projects as well as supporting with reporting.

• A passion for delivering first class customer service
• Able to plan own work proactively
• Ambitious, achievement orientated and ability to use own initiative
• Able to deal with technical product information and prioritise workload
• Excellent communication skills verbal and written
• Confident user of Microsoft office and business systems
• Enjoys being part of a fast-paced account team
• Able to persuade & influence professionally and effectively
• Able to work with both internal teams and account team through open communication
• Commutable to Milton Keynes as this role is office based 3 days a week

£27k & company benefits & bonus