Customer Service Specialist EIMEA

Overview

As the largest pureplay adhesives company in the world, H.B. Fuller (NYSE: FUL) produces innovative, functional coatings, adhesives and sealants that enhance the quality, safety and performance of products people use every day. Founded in 1887 and reporting 2024 revenue of $3.6 billion, H.B. Fuller is committed to its mission of "Connect What Matters". More than 7,500 global team members collaborate with customers across over 30 market segments in more than 140 countries to develop highly specified solutions that enable world‑changing innovations.

• Manage all aspects of the order cycle for the defined customer area/portfolio – entry, maintenance, confirmation, follow‑up – to ensure customer satisfaction and a hassle‑free interface.
• Handle all customer interaction professionally and coordinate the final response.
• Communicate with customers whenever changes might affect their order.
• Update SAP in a timely manner: customer master, CoA, invoice query resolutions, complaints, etc.
• Coordinate regularly with Finance, Logistics, SC and Sales to ensure OTIF delivery to customers.
• Work proactively to achieve all local SHE objectives while complying with SHE regulations.
• Control consignment stocks, when appropriate.
• Complete customer portals, when appropriate.
• Build and improve lasting relationships with customers through knowledgeable communication.
• Exercise ownership in performance of duties, seek problem resolution using appropriate resources, minimize cost impact.
• Understand and include customer requirements in all operational plans and activities.
• Provide effective follow‑up and feedback to ensure customer requirements are met.
• Ensure customer and community service standards are considered in all operational activities.
• Document and initiate dispute resolution processes as appropriate to ensure customer satisfaction; engage sales or customer service management for assistance.
• Monitor and enforce material allocations with customers while maintaining positive relations.
• Coached and trained by Customer Service Supervisor or senior colleagues to manage work situations of moderate complexity that could impact company image, revenue or cost.

• Entry level position.
• 0 to 2 years of experience.
• High school degree or commercial school education.
• Fluency in written and spoken English and at least one other major language – Chinese, Spanish, German, Dutch, French, Turkish, Greek, etc.
• The Customer Service Agent reports to a Customer Service Supervisor and will perform tasks under supervisor guidance while receiving training and gaining business acumen.

• Strong computer competency with high MS Office suite proficiency.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi‑task, prioritize, and manage time effectively to meet customer demands and deadlines.
• Strong problem‑solving skills.

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.