Customer Relationship Manager

IMServ is one of the UKs leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

• Develop and maintain a relationship with a portfolio of customers; ensuring operational, industry, and contractual performance levels are met.?
• Be the first point of contact for your customers by responding to verbal and written customer queries, complaints, and any complex queries.
• Manage and understand the expectations of the customer and ensure service lines are adhered to.
• Ensure internal and external customers have all the required information to install meters, collect data and invoice correctly

• Pro-actively manage your customer portfolios to ensure a consistently high level of service that leads to customer satisfaction, retention, and growth through monitoring, reporting, and managing each customers operational and contractual performance.
• Keep Account Managers up to date regarding portfolio performance and understand new services being disc...