Technical Representative, Customer Service

Technical Representative, Customer Service Location - Milton Keynes (Office Based) Contract - Permament

Salary + Bonus + iPhone + Pension Plan + Share Scheme + other Benefits
Covering 8am – 9pm (40 hours per week), 7 day operation with shift pattern

Our Milton Keynes Operations Centre is responsible for the purchase, distribution and refurbishment of all our cold drink equipment throughout GB. Every cooler; vending machine and dispensing equipment comes from here.

The Centre is also home to our Contact Centre which is a 364 days a year, 7 days a week operation to support with calls ranging from equipment service requests, new business enquiries and machine movements as well as internal support for our Field Engineering Team and New Business Team. The Telefix team is also based here, offering over the phone support to our customers to help get their equipment functioning.

• Timely management of reactive service calls and other supporting services of both CCEP equipment and 3rd party equipment
• Prioritising work in a customer focused manor whilst driving productivity
• Managing part requests that can be sent directly to our customers and any supply issues, by ensuring effective communication to both our internal and external customer
• Assisting Engineers with identifying parts and general queries relating to equipment
• Taking pride in upholding the agreed ways of working to ensure that you are following safety policies and best practices to ensure safe-working for self and to protect others
• Drive a zero accident behaviour
• Drive Corporate Responsibility and Sustainability through sharing best practices with other team members and colleagues to improve customer service

• Experience of Service environment with exceptional customers service skills – both internal and external customers
• Proficient in systems knowledge (e.g. SAP, Salesforce, Microsoft suite, Schematics based systems)
• An effective communicator who is capable of building excellent Customer service relationships with a strong focus on problem solving skills
• Self-motivated, enthusiastic with an ability to be flexible and responsive under pressure.
• Excellent time management, able to prioritise work load and flexibility in working patterns

Experience and strong technical understanding of working on a variety of soft drinks equipment (Postmix, Vending Machines, Coolers, Freestyle, Electro Mechanical systems)