Workforce Management & Planning Manager

IMSERV is one of the UKs leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

PURPOSE OF

THE ROLE:

The purpose of this role is to own and optimise the end-to-end booking, planning and scheduling function, ensuring customer demand is translated into efficient, high-utilisation delivery across all booking channels, including EXL, dialler-led volume booking and bespoke complex metering projects. The role balances long-term strategic planning and continuous improvement with strong day-to-day operational control, maximising capacity utilisation while delivering an effortless, transparent and reliable customer experience.

Through data-led decision making, stakeholder alignment and channel innovation, the role drives sustained improvements in productivity, cost-to-serve and customer outcomes.

MAIN RESPONSIBILITIES:

Own the end-to-end booking, planning and scheduling strategy across all booking channels, including EXL-managed channels, dialler-led volume booking and bespoke complex metering project bookings.