Process Improvement and Governance - Industrial Placement

Process Improvement and Governance Support - Industrial Placement

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Job Title: Process Improvement & Governance Support Industrial Placement

Closing Date: 23 January 2026

Please note industrial placements are only applicable for university students and will be a 12‑month fixed‑term contract commencing summer 2026 and ending summer 2027.

About Us: At Mercedes‑Benz Financial Services, our employees are at the heart of our business. We provide a range of financial solutions designed around the changing needs of our diverse customers. We support diversity and inclusion, celebrating individuality and ensuring every colleague has an equal opportunity to learn and develop. We are a menopause‑friendly employer, offering wellbeing support options for those affected by menopause.

How you'll play your part: Are you looking to gain practical experience and make a meaningful impact within customer operations? We offer an exciting opportunity to join us as a Process Improvement & Governance Support Industrial Placement, where you will play a key role in projects that ensure seamless and efficient processes.

In this dynamic role, you will collaborate with subject‑matter experts across various departments to map, review, and optimise business processes, providing valuable insights that drive operational performance improvements. You will be actively involved in documenting and streamlining processes while gaining a comprehensive understanding of how an organisation functions with the Quality and Operational team.

• Collaborate with subject‑matter experts to gather valuable insights and details, helping to create clear and comprehensive process maps and documentation.
• Map and review business processes to identify opportunities for improvement, addressing gaps or inconsistencies that can streamline operations and enhance efficiency.
• Take detailed notes during key meetings, capturing important decisions and tracking action points, ensuring they are completed effectively and on time.
• Support the development and maintenance of governance frameworks, contributing to the structure that drives operational excellence.
• Ensure accuracy and timeliness, completing tasks with precision and adhering to deadlines, ensuring smooth workflow and high‑quality outcomes.
• Drive innovation by identifying and contributing to process improvements, making a meaningful impact on the organisation’s overall performance.

• Strong attention to detail and the ability to work independently while effectively managing multiple tasks.
• Excellent organisational skills, ensuring deadlines are met and accuracy is maintained, even in high‑pressure situations.
• A collaborative mindset, capable of interacting professionally and efficiently with a diverse group of stakeholders, including subject‑matter experts and senior management.
• Logical and analytical thinking, enabling the identification of opportunities for process optimisation and improvement.
• Proficiency in producing clear and concise documentation to support both process governance and decision‑making.
• A proactive approach to tasks, ensuring alignment with the organisation's operational objectives.
• Familiarity with process mapping tools (such as Visio) is an advantage.
• Strong verbal and written communication skills, with the ability to summarise and present complex processes in a clear and accessible manner.
• This role is ideal for those who thrive in a dynamic environment and are committed to continuous improvement through process mapping and optimisation.

As well as the opportunity to work in a fast‑paced environment, with a great team and culture, we offer a competitive salary and 25 days holiday per year. On top of that, you will also be able to join our pension scheme. We also offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates, as well as flexible opportunities to support work‑life balance.

We encourage your development, with the training and knowledge you need to reach your potential.

When you apply, you will be asked to complete a short online application where you will include your CV and answer some application questions, including your current salary information. The recruitment process reflects our obligations under relevant UK legislation and only candidates who have the right to work in the United Kingdom will be progressed. We support you throughout the process and provide reasonable adjustments for candidates who need them.

We are also open to flexible working options.

We care about your personal data. The General Data Protection Regulation provides you with more control, and by submitting an application you agree to the processing of your personal data in support of our recruitment and selection process.