Contract Administrator

We are recruiting for a diligent, professional Contract Administrator to join our busy scheduling team in Milton Keynes office. The Contract Administrator serves as a crucial conduit between multiple stakeholders, ensuring that accurate data is delivered and communicated daily to the appropriate parties and that all planned and allocated works are distributed on time, meeting the standards set by the Company and its Clients.

The successful candidate will be responsible for providing administrative support to our team leaders, engineers, suppliers, and tenants with proven administrative work experience, ideally in the housing, premises, or facilities management sector.

• Planning the day to day works of the Heating Engineers, Multi‑Skilled Engineers, Electricians, Plumbers, Apprentices, and distributing/communicating work accordingly.
• Ensuring the cascade of data is both accurate and timely.
• Ensuring up‑to‑date records are both produced and kept via the appropriate mediums on time.
• Liaise with the other Contracts Administrators and Supervisors.
• Answering and dealing with phone calls from both Clients and Tenants.
• Understand and work to an excellent level of customer service.
• The ideal candidate will have experience and be proficient with Microsoft packages, IT systems and databases and possess strong organisational abilities.
• Experience of handling a high volume of calls will be beneficial.
• Require a friendly and professional attitude to encourage good relationships with Engineers, Tenants and Clients.

We are recruiting for a diligent, professional Contract Administrator to join our busy team. This role necessitates a resilient and detail‑focused person with excellent communication skills and the ability to multitask effectively. A self‑motivated individual, looking to develop and progress within a successful Company.

It is important that we complete all the appropriate criminal and reference checks before you start working with us. The Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.

We provide trusted high‑quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

Working hours are:
Monday to Friday 8 am to 5 pm with 1 hour for lunch, office based at our local branch.

• Employee wellbeing programme, occupational health support, telephone support‑counselling for staff
• Service level awarded annual leave
• Enhanced Maternity & Paternity Packages
• Dental/Healthcare cash plan
• Cycle to Work Scheme
• Electric Vehicle Leasing Scheme
• Gender & Equality Working Group
• Sureserve Academy – a platform for development, career progression
• Employee Voice Programme
• Social activities for all of our teams
• Sureserve Legends – celebrating the fantastic ways in which our employees live our values.