Receptionist, Administrative​/Clerical

Overview

We are seeking two Receptionists in our Mallard House centre in Milton Keynes. This is a permanent and Full‑time position. This role supports and assists the Registered Manager and staff members to deliver quality care in line with PJ Care policies and procedures, to all residents. The right candidate reflects the PJ Care values of Care, Compassion and Commitment. PJ Care is a leading provider of specialist neurological care and neuro rehabilitation for individuals with complex neurological conditions.

PJ Care has been rated as the "Best Care Home to work for in the UK" as voted for by our staff. Our residents are at the heart of everything we do, and we nurture dignity, independence and holistic wellbeing through specialist care models, therapies and activities.

• Ensure that all visitors and callers’ first impressions of PJ are excellent.
• Maintain front‑of‑house presentation standards.
• Provide assistance to visitors and staff.
• Provide administrative support to staff based at Mallard House.
• Deal with enquiries in a way that promotes the goodwill of PJ Care Ltd.
• Answer all incoming telephone calls, transfer them to the correct person, take messages when the person is unavailable, and email messages at the earliest opportunity.
• Receive visitors and residents, ensure they sign into the building appropriately and notify staff expecting them.
• Distribute incoming internal and external mail throughout Mallard House.
• Liaise with Support Services to ensure all maintenance and transport requests are fulfilled.
• Provide general administration support for all staff at Mallard House as and when required.
• Liaise effectively with the other Receptionists to ensure continuity of Reception Service throughout the day.
• Maintain a 'Clear Desk' policy, secure doors and lock the PC whenever Reception is left unattended to ensure confidentiality, security and compliance with the Data Protection Act.
• Act as Incident Controller.
• Undertake other reasonable duties as may be requested.
• Work 40 hours per week on a rota pattern Monday to Sunday between 8 am and 8 pm.

• Customer Service/Receptionist experience.
• Clear and accurate telephone manner.
• I.T. literate.
• Good organisational and time‑management skills with the ability to work as part of a team.
• Strong communication skills.

PJ Care Ltd strongly believes in the promotion of Equality, Diversity and Inclusion in all areas of life, particularly in the workplace, and is proactive in supporting every member of our team and residents to reach their true potential.