Housing Support Assistant

The Extra Care Charitable Trust are recruiting for a Housing Support Assistant for 37.5 hours per week based at Shenley Wood Retirement Village
.

This is an opportunity for a Housing Support Assistant to join our friendly team and support the Village's commitment in delivering Extra Care's mission of “
better lives for older people
”. If you come with a housing background or have provided information, advice, guidance to vulnerable people as well as effective administrative skills, we would like to hear from you.

• Role:
  Housing Support Assistant
• Hours:
  
  37.5 hours per week (includes 1 weekend in
  3) – must be flexible
• Salary: £26,806 (£13.71 per hour)
• Location:
  
  Shenley Wood Retirement Village, Chalkdell Drive, Milton Keynes, MK5 6GJ

Extra Care does not participate in the current “UK Visa Sponsorship” scheme.

• Show potential residents around the apartments.
• Help residents settle into their new home.
• Respond to tenancy or lease issues that may arise.
• Ensure residents' wellbeing is monitored daily.
• Ensure residents thrive within a retirement setting.
• Regularly carry out resident visits and be involved in community meetings.
• Work collaboratively with other teams to ensure resident needs are met.

• Previous experience of working in a housing related or support services, providing advice & guidance and excellent customer service.
• Engaging, positive personality.
• Empathetic, friendly, able to build relationships with residents who will have varying needs.
• Solution focused with a creative outlook to resolve issues.
• Able to work under pressure calmly and prioritize work.

• 33 days annual leave (FTE) pro rata for part time.
• Enhanced maternity & paternity allowance.
• Enhanced employer pension contribution.
• Eligible for Blue Light Card discounts.
• Attendance reward.
• Free life insurance.
• Buy and sell holiday.
• Cycle2
  
  Work scheme.
• Employee assistance program.
• Free use of onsite gym.

Extra Care strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

Do not miss out! Click ‘apply’ now to make a difference to the lives of older people as our Housing Support Assistant.

• Closing date: 27th January 2026
• Interview dates: 12th/13th February 2026

Extra Care is committed to making our recruitment practices as fair and inclusive as possible for all, including making reasonable adjustments to support candidates throughout the recruitment process.

Extra Care reserves the right to close this job advertisement early.