Senior Field Service Technician

Senior Field Service Technician – Xylem

Join Xylem, a Fortune 500 global water solutions company, to advance sustainable impact and empower the people who make water work every day. As a leading water technology company with 23,000 employees in over 150 countries, Xylem addresses the world’s most critical water challenges while exceeding customer expectations through innovative and sustainable solutions.

The Senior Field Service Technician is responsible for executing field service activities at customer sites in a safe, efficient, and professional manner. This role involves working with civil and mechanical systems, performing installations, identifying and resolving safety issues, and supporting system functionality for both company‑ and customer‑owned equipment. The position requires direct customer interaction and may involve work across multiple sites or technologies.

Strong critical‑thinking skills are essential to success.

• Promote and maintain a safe working environment and safety‑first culture
• Maintain company tools, vehicles, and equipment with care
• Demonstrate a high‑impact culture through innovation, accountability, and empowerment
• Collaborate effectively in a team environment
• Show initiative and willingness to learn
• Work under supervision with the ability to operate independently when needed

• Education Requirements
  • High school diploma or equivalent
• Experience Requirements
  • 2 to 5 years of relevant technical work experience
  • Ability to pass a background check and pre‑employment drug screen
  • Construction background highly preferred
  • Dialysis experience is a plus
• Skill Requirements
  • Mechanical and/or electrical systems experience
  • Leads by example and works independently
  • Strong technical knowledge and troubleshooting skills
  • Proficient in Microsoft Office and smart devices
  • Excellent customer service and communication skills
  • Ability to synthesize technical information and explain it clearly
  • Capable of deriving insight from customer experience to solve moderately complex problems in new or unexpected ways

• Health, dental, and vision insurance available on your first day of employment
• Generous retirement savings plan with company contribution
• Paid time off (PTO) and paid holidays
• Paid parental leave
• Tuition reimbursement
• Career development and advancement opportunities
• Wellness programs, employee recognition, and discount programs

Travel requirements: extensive local daily travel, with occasional overnight stays.

The estimated pay range for this position is $53,200 to $85,100. Starting pay is dependent on multiple factors such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

Join the global Xylem team to help transform water usage, conservation, and re‑use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication, and where inclusion and belonging drive innovation and healthy competition.

Through our paid Volunteer Program, Xylem Watermark, and Employee Resource Groups (ERG), we prioritize employee well‑being and inclusivity. Xylem is a proud Equal Employment Opportunity (including disability and veterans) and affirmative action workplace, fostering an environment free from discrimination or harassment.

We reserve the right to modify this job description and assign additional duties as needed. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions.