Sales Advisor- Mall

Overview

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. You will use your fashion and product knowledge to give customers the information they need for the best experience. You will also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Customer Sales & Profit

• Provide excellent customer service: welcoming and guiding customers through the store and the omni-channel experience where available, supporting direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories and products in all areas of the store
• Promote and sell products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with the store management team

• Keep up-to-date with fashion scene, trends, styles, brands, products, competitors, and relevant influencers
• Use product and fashion knowledge to share relevant information with customers

• Share service, fashion and store operations knowledge with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give and receive feedback with colleagues to learn, develop and support each other
• Participate in onboarding, introduction processes and trainings for your role and future development

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house
• Support garment presentation, execution and maintain attractive merchandise displays and clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Maintain in-store omni services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Support opening and closing of the store
• Follow health and safety guidelines and legal requirements applicable to the role

• As a Sales Advisor, you are passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• You are communicative, creative and curious, motivated, flexible, decisive and action-oriented
• You enjoy working in a collaborative and dynamic environment
• You have sales experience in a dynamic and collaborative environment that you can apply to your role
• Experience working with customer service in fashion, retail or other service-related industries

• We value diverse backgrounds and strive for an inclusive, diverse and equitable workplace
• We are a values-driven organization guided by our seven values
• Access to Colleague Resource Groups for community and networking opportunities
• Inclusive company culture where you can be yourself at work
• Access to a global talent community with opportunities for career growth
• Comprehensive benefits, including health insurance, wellness, family support, retirement plan, paid leave and PTO
• Employee discount at H&M, Other Stories, COS and other brands

Job Status:
Hourly, Non-Exempt

EEOC Code: SLS

Compensation:
Sales Associate Pay Rate $18.25 per hour

This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.