Assistant Store Director, Customer Experience

Assistant Store Director, Customer Experience

1 month ago Be among the first 25 applicants

Saks OFF 5TH is the premier luxury off‑price destination. With over 100 stores in the U.S. and Canada and an online presence at , we offer high‑end designers and everyday favorites at the best prices. We prioritize a digital‑first operating model focused on delivering a superior customer experience and lead with the customer, empowering our team to drive accountability.

Under the direction of the Store Director, the Assistant Store Director of Customer Experience will support the execution of front‑of‑house priorities within the 4 walls. Responsibilities include maintaining selling‑floor service and merchandising standards, coaching direct associate reports, and ensuring key performance indicators are achieved while serving as a strong brand ambassador.

• Schedule cashiering team to maximize coverage and manage customer line urgency.
• Lead line greeting and direct customers to appropriate register, calling for backup as needed.
• Follow corporate guidelines, keep the area neat, clean, and stocked while meeting fast‑to‑floor expectations.
• Coach associates on fast‑to‑floor return processes to ensure merchandise availability.
• Drive loyalty enrollments, Saks First acquisition, and connected service behaviors for a seamless customer experience.
• Act as the primary Connected Service Coach during peak traffic periods.
• Leverage walkie‑talkie expectations for flexible coverage to support customer needs.
• Resolve customer concerns or call appropriate management support to resolve in the moment.

• Build positive interpersonal relationships and contribute to a positive team dynamic.
• Be an inspirational leader who acts as a coach and role model.
• Adapt easily to change and consistently deliver exceptional results.
• Generate and share original ideas, tackling simple and complex problems.

• College associate diploma; bachelor’s degree preferred.
• 3+ years of management experience in comparable volume environments.
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Proven sales track record and results‑driven approach.
• Strong time‑management skills and ability to juggle multiple projects.
• High standard of customer service and ability to build exceptional relationships.
• In-depth knowledge of the fashion industry.
• Ability to act promptly in routine situations with a clear plan of action.
• Operational competence with radios, POS register, ticket scanners, and sensor removers.
• Flexibility to work evenings, weekends, and public holidays.

The starting salary for this position is between $69,000 and $73,000 annually, depending on market, skills, experience, and qualifications.

This position is also eligible for a bonus.

The company offers medical, dental, vision, 401(k), life and disability insurance, supplemental benefits, and a comprehensive voluntary benefits package. Employee discounts and other perks are available.

Milpitas, CA

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or protected veteran status. This position is open to applicants who meet the job qualifications.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.