HM Sales Advisor Mall

Overview

Job Description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• Provide excellent customer service: welcoming & guiding customers through the store and the OMNI experience where available, supporting them with direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories & products in all areas of the store
• Promote and sell products to customers
• Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support commercial or operational actions to reach sales targets with store management

• As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
• You should also enjoy working in a collaborative and dynamic environment.
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role
• Experience working with customer service in fashion, retail or other service-related industries

• We value diverse backgrounds and strive for an inclusive workplace
• We are a values-driven organization guided by our seven values
• Access to Colleague Resource Groups (CRGs) for community and networking
• Inclusive company where you can be yourself at work
• Opportunity to join a large global talent community with career growth opportunities
• Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, and community service day
• Employee discount across H&M Group brands

• Job Status: Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation: Sales Associates Pay Rate $18.25 per hour

This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company's discretion.

H&M may adjust compensation ranges based on location and qualifications. This range may be modified in the future.

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