Food Server-El Torito

Join to apply for the Food Server-El Torito role at Xperience Restaurant Group (XRG) in Milpitas, CA
. The opening was posted 6 months ago.

Pay Rate: $18.20/Hour, Plus Tips opportunity!

The Food Server is responsible for welcoming guests, accurately taking all food and beverage orders, and ensuring that orders are delivered in a timely manner to guests’ satisfaction.

• Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information.
• Recognize and cultivate regular guests and repeat business.
• Take and enter orders into POS system promptly and accurately.
• Ensure all food and drinks are served immediately and according to specifications and that all necessary stock is replenished during the shift.
• Move furniture as directed by management.
• Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude and escalating to management when necessary.
• Comply with all safety and health department procedures and all state and federal liquor laws.
• Maintain company safety and sanitation standards.
• Prepare guest checks through POS terminal functions. Process guest payments by cash, credit card, venue comps and all other tender types.
• Collect required signatures from guest and promptly close guest checks.
• Ensure accurate accounting of all monies and independent banking procedures.
• Ensure complete and proper check out procedures.
• Clean all spills immediately and place all trash in proper receptacles.
• Inform management of any complaint, comment or incident.
• Ensure nightly/weekly and opening/running/closing duties are completed.
• Record and report any equipment failure and/or safety hazards to management immediately.
• Assist in and/or complete additional tasks as assigned.

• High School Diploma preferred.
• Proof of eligibility to work in the United States.
• Valid Driver’s License.
• 18+ years of age.
• Possession of or the ability to possess all state required work cards.
• Minimum of two (2) years related experience.
• Experience with POS systems.
• Familiarity with beer and spirits.
• Proper lifting techniques.
• Guest relations.
• Sanitation and safety.
• Safe alcohol service.
• Full-service restaurant operations.
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public.

• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors.
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends on guest volume.
• Fast-paced, high volume, full-service restaurant.
• Work varied shifts to include days, nights, weekends and holidays.

• Ability to walk long periods of time.
• Ability to stand for long periods of time.
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to repeat the same movements for long periods of time.
• Ability to understand the speech of another person.
• Ability to speak clearly so listeners can understand.
• Ability to push and lift up to 50 lbs.
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.

This job description is a summary of duties, which you as a Food Server are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.