Field Service Engineer Milpitas, CA

Responsible for installing, maintaining, and repairing equipment or systems directly at customer sites. Their role combines technical expertise with customer service, often acting as the frontline representative of their company.

1. Installation and Commissioning

• Install new equipment or machinery at customer locations.
• Configure software and hardware systems to meet operational requirements.
• Test equipment to ensure proper functionality and customer satisfaction.

2. Maintenance and Calibration

• Perform routine preventative maintenance on installed systems.
• Inspect, clean, and calibrate equipment to ensure optimal performance.
• Update firmware and software as required.

3. Troubleshooting and Repairs

• Diagnose and resolve mechanical, electrical, or software issues on-site.
• Replace faulty components and ensure minimal system downtime.
• Provide immediate technical support during equipment failures or emergencies.

🤝 Customer Interaction and Support

• Educate and train customers on equipment operation, care, and troubleshooting.
• Serve as the primary contact for technical support during and after installations.
• Maintain strong relationships with clients by providing clear communication and timely updates.

📋 Documentation and Reporting

• Prepare detailed service reports, including fault analysis and work performed.
• Log maintenance activities and parts used in company databases or systems.
• Track warranty issues and recommend system upgrades or replacements as needed.
• Collaborate with engineering, product support, and customer service teams to relay field insights.
• Provide feedback on product design and performance issues based on real-world usage.
• Coordinate logistics with supply chain teams for parts and tools.

Onsite

Technical Skills

• Proficient in reading technical drawings, schematics, and manuals.
• Familiarity with diagnostic tools, electrical systems, PLCs, and control systems.
• Comfortable with using laptops or mobile devices for diagnostics and reporting.

Soft Skills

• Strong problem-solving skills and the ability to work independently.
• Excellent communication and interpersonal abilities.
• Willingness to travel frequently, sometimes on short notice.
• Customer-focused mindset with a professional demeanor
• Travel up to 20%

• 401(k) with employer match
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Long term & short term disability insurance