IT Manager

Overview

Come join an incredible organization in a position that positively impacts the lives of City staff and residents!

The City of Milpitas, a vibrant community at the 'Crossroads of Silicon Valley', is known for its family-centered neighborhoods, cultural diversity, and quality education. It offers a range of retail and dining options, including major regional destinations that attract visitors from across the Bay Area. With over 40,800 jobs and 39,600 employed residents, Milpitas is a thriving job-rich community—often referred to as the “Crossroads of Silicon Valley.”

The city’s robust employment opportunities make it an attractive place for professionals seeking career growth. To learn more, visit This Is Milpitas.

The Information Technology Manager is a management position within the Information Technology Department with specific program administration responsibilities. It is distinguished from the Information Technology Director in that the latter has overall responsibility for the City’s technology plan, improves information management, and provides the vision and direction needed to make Citywide data sharing operational; serves as the advisor to the City Manager and Department heads on electronic data processing systems, processes and procedures;

and serves as a member of the City’s executive leadership team.

The ideal candidate is a hands-on, technically skilled Information Technology leader with extensive experience in managing enterprise infrastructure and cybersecurity operations within a complex and full-service IT department. The ideal candidate makes staff development a priority and enjoys helping individuals grow and thrive. The candidate excels at balancing strategic priorities with day-to-day operations while fostering collaboration, improving resilience, and guiding modernization initiatives.

The candidate demonstrates initiative, sound judgement, and a customer service-oriented mindset aligned with the City’s mission and values.

For the complete job description, please : IT Manager

• Implements departmental policies and procedures.
• Plans, organizes, directs, supervises, trains, and evaluates the work of assigned staff.
• Evaluates operations and activities of assigned responsibilities.
• Represents the department in communication with internal department directors as well as outside agencies and organizations.
• Monitor changes in local, state, and federal regulations and accreditation standards affecting information security and make policy recommendations.
• Analyzes and anticipates growth needs of the City's application server resources, ensuring the acquisition and timely implementation of required resources.
• Maintains expertise in City standard server hardware, database, operating systems, and software products.
• Oversight of application server hardware and software acquisitions, installation, and maintenance.
• Directs the provision of technical operating system, database and application software support.
• Manages and provides systems administration and technical support for the City’s systems.
• Manages and provides security functions, systems backups and data recovery processes for the City’s resources.
• Ensures that the resolution of client assistance and service requests is achieved within previously approved performance measures and client directed service levels.
• Compiles and maintains documentation and establishes appropriate procedures.
• Participates in and/or leads project teams to ensure successful implementation of new systems or upgrades to existing systems.
• Serves as a liaison with hardware and software vendors for the proper acquisition, installation, operation, and maintenance of City resources.
• Develops, administers, and manages job schedules for the City’s system administration and operation functions.
• Administers user and technology support programs and activities.
• Work with City departments on the development and implementation of goals, policies, and priorities relating to City-wide host data, networking, and voice applications.
• Participates in the planning and evaluation of IT solutions.
• Maintains the security and accessibility of the City"s computer and…