Desktop Systems Specialist

Overview

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues.

Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

• End‑User Support & Incident Resolution — Serve as a primary escalation point for Level 2/3 desktop support, delivering in‑person, remote, and hybrid support to global end‑users.
• End‑User Support & Incident Resolution — Diagnose, troubleshoot, and resolve advanced workstation, application, network, and peripheral issues across Windows and modern endpoint environments.
• End‑User Support & Incident Resolution — Support collaboration technologies including Microsoft Teams Rooms, Zoom Rooms, MFDs, and conferencing AV hardware.
• End‑User Support & Incident Resolution — Provide prompt response to incidents and requests via phone, email, ticketing system, and chat.

• Deploy, configure, and manage devices using enterprise endpoint-management platforms (e.g., Intune, Autopilot, SCCM/MECM, MDM/MAM).
• Create, maintain, and optimize device configuration profiles, security baselines, compliance policies, and automated deployments (nice to have).
• Package and update applications using modern software‑distribution tools (nice to have).

• Perform installation, configuration, testing, and maintenance of PCs, laptops, mobile devices, docking stations, and peripherals.
• Handle break/fix diagnostics and repairs; coordinate vendor warranty services.
• Maintain accurate inventory of assets, replacements, refresh cycles, and hardware disposition (consistent with internal expectations for inventory management).

• Identify, recommend, and implement workstation upgrades (memory, SSD, NIC, peripherals).
• Monitor and benchmark device performance; analyze trends and proactively address degradation or recurring issues.
• Maintain operating system images, drivers, and firmware levels aligned with security and compliance standards.

• Support endpoint security tools including anti‑malware, EDR/XDR agents, Bit Locker encryption, MFA, conditional access, secure configuration baselines, and identity lifecycle workflows.
• Ensure compliance with corporate IT security and privacy policies.
• Assist with incident response, investigation, and remediation activities when applicable.

• Work closely with Network, Systems, Security, and Applications teams to troubleshoot cross‑functional issues.
• Support server rooms, on‑site network equipment, and conferencing infrastructure when needed.
• Participate in IT projects, rollouts, office expansions, mergers, and technology refresh initiatives.

• Create and maintain user‑friendly documentation, SOPs, and knowledgebase articles.
• Provide reporting on ticket metrics, asset lifecycle, performance issues, and improvement opportunities.

• Accurately document hardware failures, repairs, installations, and inventory transactions.

• Required
• College diploma or university degree in Computer Science, Information Technology, or equivalent experience.
• Strong knowledge of PC hardware architecture, systems troubleshooting, and modern operating systems (Windows 10/11, macOS optional).
• Hands‑on experience with endpoint management tools (Intune, MECM/SCCM, Jamf, or similar).
• Skilled in Office 365 administration and troubleshooting (Teams, One Drive, Outlook, MFA, identity/AD/Azure AD).
• Basic understanding of networking fundamentals (LAN/WAN, TCP/IP, DNS, DHCP, VPN).
• Strong analytical and…