Senior Product Manager, Cloud Control

Overview

Product Manager, Cisco Cloud Control Platform. Cisco’s AI Software & Platform organization delivers the foundational technologies that accelerate how teams build, deploy, and scale AI-powered experiences. Cisco Cloud Control is our AI-native cloud platform that enables product teams across Security, Networking, Observability, and Collaboration to ship SaaS experiences faster, more securely, and with greater consistency. The platform underpins how we bring responsible, scalable AI to customers and empowers Cisco engineers to innovate with velocity.

• As a Senior Product Manager for Cisco Cloud Control, you will shape core platform capabilities that serve as the backbone for Cisco’s next generation of SaaS platform and AI offerings.
• Your work will focus on translating cross-portfolio needs into durable platform services, defining product requirements that enable scale, and guiding engineering teams to deliver high quality, reusable components.
• You will engage deeply with internal product teams to understand their challenges in areas such as identity, product/services integrations, tenancy, observability, compliance, service mesh, and infrastructure governance.
• Your role places you at the center of platform strategy, internal customer experience, and operational excellence. You will partner closely with engineering, architecture, security, GTM, and portfolio product teams to ensure Cloud Control accelerates Cisco’s ability to deliver trusted, AI-driven SaaS at scale.
• Starting with Identity and integrations, define and drive platform capabilities that enable consistent, reliable, and secure SaaS delivery across Cisco product lines.
• Identify internal customer needs, pain points, and workflow gaps; translate them into clear requirements and prioritized product roadmaps.
• Partner closely with engineering to refine designs, guide tradeoffs, and deliver iterative improvements backed by measurable outcomes.
• Establish and track platform adoption, performance, and customer satisfaction metrics to inform decisions and demonstrate impact.
• Lead discovery efforts, competitive reviews, ROI analyses, and value propositions for foundational platform investments.
• Communicate platform vision and updates to leadership and stakeholders, influencing alignment across teams.
• Document user journeys, service expectations, and integration patterns for internal customers.
• Support onboarding, rollouts, and feedback loops to help teams succeed on the platform.
• Strong communicator who can simplify complex AI and platform concepts for broad audiences and influence partners across engineering, architecture, security, and product leadership.
• Demonstrable track record of defining and delivering solutions grounded in real user needs, particularly in the context of Enterprise-grade Identity and product/service integrations.
• Strong understanding of how AI capabilities integrate into platform services and developer workflows.
• Comfortable partnering with data science and AI engineering teams to define requirements for model hosting, inference workflows, observability, policy controls, and responsible AI guardrails.

• BA/BS in Computer Science, Engineering, or a related technical field
• 10+ years in product management or a related role
• 7+ years working with SaaS technologies, engineering practices, and product metrics
• Experience defining or delivering platform capabilities used by multiple product teams

• Experience managing or mentoring other Product Managers
• Understanding of SaaS GTM principles
• Background delivering cloud platform components or identity-related platform services
• Ability to break down and prioritize complex technical programs
• Experience working with networking or infrastructure products

Strong ability to engage with engineering teams, senior leaders, partners, and internal customers.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These…