Customer Support Engineer

Customer Support Engineer page is loaded## Customer Support Engineer locations:
Milpitas, CAtime type:
Full time posted on:
Posted Todayjob requisition :
2532737
** Company Overview
** KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.
** Group/Division
** The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
** Job Description/Preferred Qualifications
*** Primarily responsible for customer service activities associated with PM, updating, fixing, diagnosing and repairing of highly complex equipment at customer sites. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
* A CSE provides service support for customer located at Intel, Santa Clara. The CSE is responsible for providing tool repair, customer management, and performing all associated logistics tasks.
* The CSE has good trouble shooting skills and be proficient in working on semiconductor equipment within a cleanroom environment. CSE should be self-motivated and driven to provide the best support for KLA customers. CSE should demonstrate excellent written and verbal communication skills as communication with customers, co-workers, and management is critical to the role.
** Minimum Qualifications
***
* Education:

*** Associate of Science in Electronics Technology (ASET) or
* Bachelor’s degree in Mechanical, Electrical, Electronics, or Engineering Technology.
** Knowledge &

Skills:

*** Strong analytical and problem-solving abilities.
* Basic understanding of electronics, optics, mechanical, and electro-mechanical systems.
* Familiarity with computer theory, operating systems (Windows, Unix), networking, and MS Office tools.
* Ability to learn preventive maintenance and troubleshooting techniques quickly.
* Semiconductor process knowledge (completion of KLA Introduction to Semiconductor Processes course preferred).
*
* Core Competencies:

*** Adaptability and willingness to learn new technical skills.
* Effective communication (verbal and written).
* Customer focus and ability to build trust.
* Ability to follow established processes and meet deadlines.
* Collaborative mindset and responsiveness under supervision.
* Must be able to obtain an Intel badge

Base Pay Range: $29.57 - $50.29 Per Hour Primary

Location:

USA-CA-Milpitas-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits…