Sr. Trainer, Technical Product Support

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Johnson & Johnson Surgical Vision is recruiting for a Sr. Staff Technical Trainer and Support Specialist located in Milpitas, CA.

We are looking for a motivated and experienced technical education and support specialist to join our team. This role involves implementing and delivering training to operate, troubleshoot, and maintain our highly sophisticated Johnson & Johnson Surgical Vision products. Applicants should have proven experience working with sophisticated optical and electromechanical systems. This role will also support the development and maintenance of service training documentation and training program curriculum for assigned product(s).

You will additionally support our on‑market Global Product Engineering team with service‑related support tasks for pilot projects and new product introduction (NPI) activities of the department.

• Design and deliver global training programs (basic to advanced) covering technical, safety, product knowledge, and certification.
• Conduct training sessions at AMO centers, off‑site locations, and customer sites as directed.
• Develop and maintain service training curriculums and aids for new products and updates to on‑market products.
• Provide written and verbal communication including evaluations, feedback, and status reports to management.
• Lead trainees through technical and business issues and provide “train‑the‑trainer” knowledge transfer when applicable.
• Identify and address training gaps and audit practices to ensure compliance.
• Collaborate with engineering teams on pilot projects and proof‑of‑principles for service launch readiness.
• Support service‑related verification and validation processes ensuring compliance with quality standards.
• Assist with service documentation updates including new requirements, change orders, and maintenance for on‑market products.
• Support on‑market product improvements and field actions as assigned by the department.

• Education:
  
  Vocational, Certificate, Technical or Associates.
• Field
  
  Experience:
  
  3–5+ years of hands‑on experience working in or supporting Field Service in a relevant sector (medical devices, capital equipment).
• Strong communication skills: ability to articulate and demonstrate complex technical procedures physically and explain technical terms using simple language in a classroom environment.
• Self‑Starter: A can‑do demeanor and strong work ethic.

• Hands‑on experience with medical devices containing electromechanical and electro‑optical systems.
• Experience in developing technical course content using MS PowerPoint or other learning development platforms, modern training techniques and tools.
• Knowledge of instructional design to implement and complete full training cycles (assess needs, plan, develop, coordinate, monitor and evaluate).
• Strong analytical, organizational, communication, and problem‑solving skills to evaluate Field Service training needs, find gaps and develop and deliver effective training programs that enhance overall learning outcomes.
• Strong cross‑functional collaborator, able to build training content within a cross‑functional team of service, R&D and quality.

• Good interpersonal skills, dependable, results driven, timely decision making.
• Proficient in Outlook, Word, Excel, and PowerPoint.
• Language Requirement:
  English.

The anticipated base pay range for this position is $ - $.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via , internal employees contact AskGS to be directed to your accommodation resource.