Branch Team Lead - Sussex

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve.

We Stand For Service® is more than part of our name, it’s our mission and our purpose.

WSFS Bank’s Team Leaders are primarily responsible for enhancing customer relationships by providing Stellar Service and successful utilization of specific sales skills. More specifically, they are tasked with observing and coaching branch Associates on their use of Stellar Service and sales skills, assisting the Retail Office Managers with developing action plans for improvement, and ensuring that branch Associates are acting in compliance with bank policies and procedures.

The incumbent will assist in the training and coaching of branch Associates, assume responsibility of the branch when deemed necessary, and facilitate team meetings to communicate goals and expectations. The Team Leader will assist the Retail Office Manager in reaching branch sales goals, opening new accounts and cross‑selling additional products and services to fill customer needs as well as performing miscellaneous operational duties as assigned.

This position will staff a banking office in Sussex County, which can include Long Neck, Lewes, Milford, Millsboro, Ocean View, Rehoboth, and surrounding areas.

This is a full‑time 40 hour/week position with a flexible rotating weekly schedule; 2–3 Saturdays per month are required. The schedule can change at any time based on business needs. This position offers a competitive base salary, incentive opportunity, and benefits. The hired candidate must be legally authorized to work in the United States without an employer‑sponsored petition for a visa, such as an H‑1B visa.

WSFS Bank does not intend to file any visa applications in connection with this opening.

• High School Diploma or equivalent is required.
• Must have at least two years of face‑to‑face customer service experience.
• Previous supervisory experience is preferred.
• Pervious cash handling experience is required.
• Prior consultative sales experience is required.
• Must have demonstrated strong leadership skills.
• Must have a proven ability for attention to detail.
• Must possess a strong knowledge of deposit and retail loan products, as well as familiarity with business products.
• Must have a strong knowledge of teller operations and processing.
• Must have excellent oral and written communication skills.

$42,289.00 - $69,475.00

Individual base pay may vary on additional factors such as the candidate’s experience, job‑related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula‑based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays.

Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit our careers page.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.