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Customer Service Rep Bilingual

Hybrid Mortgage Servicing Escalations Specialist

Job in Millsboro, Sussex County, Delaware, 19966, USA
Listing for: M&T Bank Corporation
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A major financial institution is seeking a Banking Services Operations Associate V to manage regulatory complaints and inquiries in Millsboro, DE. The role requires a strong background in customer service over two years and excellent communication skills. Responsibilities include writing customer correspondence, resolving complaints, and conducting quality reviews. The position provides a hybrid working model, balancing both remote and in-office work, while adhering to service level agreements and company policies.
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