Experienced Security Support Officer

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• Protect the customer's property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI's) and any subsequent changes.
• Deliver results that meet and/or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• Take on additional training to ensure continuous self-development.

• Ensure compliance with all aspects of policies, and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions.
• Proactively refer to and review the published Assignment Instructions, familiarising oneself with any changes to suggest enhancements that will improve the current level of service.
• Comply with Industry and Statutory Legislation (including obtaining a front‑line licence in Security Guarding) and wear it at all times while carrying out duties.
• Meet all legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work systematically, methodically, and orderly.

• Complete all required competency training to satisfaction.
• Take on additional training as directed by the Security Account Manager to ensure continuous self-development.
• Use technology to achieve key work objectives and develop job knowledge through continual professional development.
• Renew licence 16 weeks before expiry.

• Look for, and immediately report, any Health & Safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment to take appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry promptly after any incident, to be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the client.
• Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions.
• Call emergency services and the Communication Centre to report all incidents.

• Previous Security Experience
• SIA License
• SC Clearance desirable

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle, including virtual GP, financial wellbeing assistance through a Salary Finance scheme, Choices platform to customise benefits (dental insurance, dining cards, coffee clubs, technology products), high‑street discounts via MiDeals, cycle‑to‑work scheme, life cover at the greater of your salary or £10,000, save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.

Mitie awards employees with Mitie Stars as recognition for hard work, with cash prizes monthly and a chance to win a £10,000 top prize annually.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility or hearing condition) that requires reasonable adjustments during the recruitment process, please let us know by emailing at (email placeholder).

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients ranging from household names in banking to critical government sites, hospitals, and schools.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Facilities Services

Lupton, England, United Kingdom.

Apply now to join our Mitie team.

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