EOC Operator

Client Solution Architects (CSA) is currently seeking an EOC Operator to support our program in Millington, TN.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

• Operate and support EOC electronic documentation workflows, including daily intake, processing, and validation of captured outputs using Kofak Duplex Scanner and Kofax Ascent Capture.
• Monitor service health and operational conditions that impact EOC processing using Solarwinds and System Center Operations Manager (Microsoft), escalating issues and documenting impacts as needed.
• Manage EOC tickets and service actions in System Center Service Manager (Microsoft), including status updates, technician notes, handoffs, and closure documentation.
• Administer and troubleshoot MS Workstation systems used for EOC operations, restoring service quickly and maintaining readiness for production processing.
• Maintain EOC reference materials, SOPs, and controlled documentation repositories in SharePoint to keep procedures current and retrievable.
• Coordinate shift communications, updates, and issue triage through Flank Speed Teams to maintain awareness and drive timely resolution.
• Use UiPath to automate repeatable EOC tasks (for example, routing, notifications, and status updates) to reduce manual effort and improve consistency.
• Produce EOC reports, workflow diagrams, and documentation using Microsoft Office Suite (Visio/Project).

• Clearance:
  Must possess and maintain a Secret level clearance.
• 3 years of relevant experience in electronic documentation, system administration, network administration, or database administration.
• Document capture tools:
  Kofak Duplex Scanner, Kofax Ascent Capture.
• Enterprise tools:
  SharePoint, Flank Speed Teams, Solarwinds, System Center Operations Manager (Microsoft), System Center Service Manager (Microsoft).
• Automation tools:
  UiPath.
• System administration: MS Workstation.
• Productivity tools:
  Microsoft Office Suite (Visio/Project).

As a federal contractor, CSA will abide by the client’s infectious disease protocols.

We are constantly on the hunt for talented, forward-thinking problem solvers with an energetic attitude and a strong work ethic to join our elite team of CSAers.
Our environment focuses on learning and growth, an awesome benefits package, and opportunities to build a long and successful career.

CSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer.

Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. CSA recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, contain potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to CSA’s applicant tracking system.
By submitting my resume, I understand that I am NOT authorized to upload content with Official U.S. Government information that is considered, sensitive, proprietary, or protected.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role.