EOC Operator

Client Solution Architects (CSA) is currently seeking an EOC Operator to support our program in Millington, TN.

Job Type: Full-time

• Operate and support EOC electronic documentation workflows, including daily intake, processing, and validation of captured outputs using Kofak Duplex Scanner and Kofax Ascent Capture.
• Monitor service health and operational conditions that impact EOC processing using Solarwinds and System Center Operations Manager (Microsoft), escalating issues and documenting impacts as needed.
• Manage EOC tickets and service actions in System Center Service Manager (Microsoft), including status updates, technician notes, handoffs, and closure documentation.
• Administer and troubleshoot MS Workstation systems used for EOC operations, restoring service quickly and maintaining readiness for production processing.
• Maintain EOC reference materials, SOPs, and controlled documentation repositories in SharePoint to keep procedures current and retrievable.
• Coordinate shift communications, updates, and issue triage through Flank Speed Teams to maintain awareness and drive timely resolution.
• Use UiPath to automate repeatable EOC tasks (for example, routing, notifications, and status updates) to reduce manual effort and improve consistency.
• Produce EOC reports, workflow diagrams, and documentation using Microsoft Office Suite (Visio/Project).

• Clearance:
  Must possess and maintain a Secret level clearance.
• 3 years of relevant experience in electronic documentation, system administration, network administration, or database administration.
• Experience with Kofak Duplex Scanner and Kofax Ascent Capture.
• Familiarity with SharePoint, Flank Speed Teams, Solarwinds, System Center Operations Manager (Microsoft), and System Center Service Manager (Microsoft).
• Experience with UiPath.
• MS Workstation system administration skills.
• Proficiency in Microsoft Office Suite (Visio/Project).

Salary: $55,000