More jobs:
EOC Operator
Job in
Millington, Shelby County, Tennessee, 38083, USA
Listed on 2026-03-04
Listing for:
G2IT
Full Time
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
Systems Administrator, IT Support
Job Description & How to Apply Below
Responsibilities
- Operate and support EOC electronic documentation workflows, including daily intake, processing, and validation of captured outputs using Kofax Duplex Scanner and Kofax Ascent Capture.
- Monitor service health and operational conditions impacting EOC processing using Solar Winds and System Center Operations Manager (Microsoft); escalate issues and document impacts as required.
- Manage EOC tickets and service actions within System Center Service Manager (Microsoft), including status updates, technician notes, handoffs, and closure documentation.
- Administer and troubleshoot Microsoft Workstation systems supporting EOC operations, restoring service promptly and maintaining readiness for production processing.
- Maintain EOC reference materials, standard operating procedures, and controlled documentation repositories in SharePoint to ensure procedures remain current and accessible.
- Coordinate shift communications, updates, and issue triage through Flank Speed Teams to maintain situational awareness and support timely resolution.
- Utilize UiPath to automate repeatable EOC tasks such as routing, notifications, and status updates to reduce manual effort and improve consistency.
- Produce EOC reports, workflow diagrams, and technical documentation using Microsoft Office Suite, including Visio and Project.
- Active Secret clearance (must be able to obtain and maintain).
- Three or more years of relevant experience in electronic documentation, system administration, network administration, or database administration.
- Document capture tools:
Kofax Duplex Scanner, Kofax Ascent Capture - Enterprise tools:
SharePoint, Flank Speed Teams, Solar Winds, System Center Operations Manager (Microsoft), System Center Service Manager (Microsoft) - Automation tools:
Ui Path - System administration:
Microsoft Workstation - Productivity tools:
Microsoft Office Suite (Visio, Project)
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