NSIPS PersMod Tier 2 Helpdesk Analyst | Secret Clearance

Job Description

Join GDIT and be part of the team that solves some of the world’s most complex technical challenges. The Navy’s Personnel Modernization (Pers Mod) program is searching for a Tier 2 Helpdesk Analyst to join their team in Millington, TN, or New Orleans, LA.

The Pers Mod program delivers sailor self‑service and automation of high‑volume, routine transactions, enabling legacy system consolidation and the development of interoperable capabilities that can be leveraged across the Navy personnel system portfolio. The Helpdesk Analyst will help manage customer requests and provide solutions to system issues that may arise.

• Software support for Navy Standard Integrated Personnel System (NSIPS).
• Customer assistance and problem resolution to a wide variety of customers across business areas.
• Solutions to product or service‑related questions.
• Responses to non‑routine customer calls, email, and web inquiries, providing a single point of contact for problem resolution.

• HS Diploma.
• 2+ years providing technical assistance and solutions in a technical call center or similar helpdesk position.
• Navy personnel systems experience desired; NSIPS software expertise highly desired.
• Secret clearance required.

• 401(k) with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting‑edge technology you can learn from.
• Paid vacation and holidays.

The likely hourly rate for this position is between $25.50 – $34.50. Salary will be set based on experience, geographic location, and possibly contractual requirements and could fall outside of this range.

• Scheduled weekly hours: 40
• Travel required:
  
  Less than 10%
• Telecommuting options:
  Onsite
• Work location:
  
  USA, TN, Millington
• Additional work locations: USA, LA, New Orleans

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Entry level

Full‑time

Information Technology; IT Services and IT Consulting

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