NSIPS PersMod Tier 2 Helpdesk Analyst | Secret Clearance

Req : RQ212717

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other

Required:

None

Job Family: Technical Support Services

Skills:

Customer Service,Problem Resolution,Software Knowledge,Software Support,Technical Support

Experience:

1+ years of related experience

US Citizenship

Required:

Yes

Job Description:

Join GDIT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Navy’s Personnel Modernization (Pers Mod) program is searching for a Tier 2 Helpdesk Analyst to join their team in Millington, TN
, or New Orleans, LA
.

The Pers Mod program delivers sailor self-service and automation of high volume, routine transactions. This enables legacy system consolidation and development of interoperable capabilities, which can be leveraged across the portfolio of Navy personnel systems. The Helpdesk Analyst will help manage customer requests and provide solutions to the system issues that may arise.

• Software support for Navy Standard Integrated Personnel System (NSIPS).
• Customer assistance and problem resolution to a wide variety of customers across business areas.
• Solutions to product or service-related questions.
• Responses to non-routine customer calls, email and web inquiries, providing a single point of contact for problem resolution.

• HS Diploma
• 2+ years providing technical assistance and solutions in a technical call center or similar helpdesk position
• Navy personnel systems experience desired; NSIPS software expertise highly desired
• Secret clearance required

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $25.50 - $34.50. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans