Customer Service Representative III

Overview

Customer Service Representative

Naval Support Activity Mid-South

Millington, TN 38055

On-Site Position

Compensation: $21.44/hr - $25.55/hr (Depending on Benefit Selection)

24/7/365 Flexibility

• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

Video note:
Here is a short video of My Navy Career Center:

Video:
My Navy Career Center overview

• DOD Secret Security Clearance Eligible
• Four (4) years’ experience, or three (3) years with Associates degree, or Military background a plus.
• Experience in customer service and responding to requests for information
• Contact center experience preferred
• Knowledge of current CRM systems
• Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests
• Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting
• Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers’ service requests
• The ability to multi-task, prioritize, and manage time effectively
• The ability to work in a fast-paced environment with the flexibility to work nights and weekends
• The ability to type at least 30 WPM
• Proven experience as a data entry clerk or similar position.

EEO notice:
Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.