GA - DBHDD - IT Technical Support Specialist Job Milledgeville area,Georgia USA,IT/Tech

Overview

Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes & designs software modifications to meet users' needs.

Complete Description

Technical Support Specialist

* Candidate MUST be local to Milledgeville 31062 area*

This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge.

Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Objectives of this role

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Handle business-critical IT tasks and system improvements
Enable faster and smarter business processes and employee productivity
Research and evaluate emerging technologies, hardware, and software
Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.

Responsibilities

Install, configure, and support workstation software, hardware, printers, and phones
Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
Implement applications and software upgrades and troubleshoot any performance issues
Train employees in using software and hardware, and provide technical support when needed

Required Skills And Qualifications

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, Log Me In , encryption, etc.
Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice, etc.
Experienced in troubleshooting issues on end-user computing devices, including desktops, laptops, and Surface Pros
History of working in an Active Directory domain environment
Proficient at software installs and troubleshooting
Some networking knowledge, along with the ability to troubleshoot network issues from the command line

Questions

Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?

Please list candidate's email address that will be used when submitting E-RTR.

Candidate must be paid the rate of
*** if selected for engagement therefore the SRP rate cannot exceed
*** Do you accept this requirement?

The maximum mark-up for this engagements SRP rate is ***%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?

This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?

The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the clients selection date. Do you accept this requirement?

HYBRID work option:
However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement?

Where does the candidate currently reside?

Agency Interview Type Web Cam Interview Only

Work Arrangement Hybrid

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