Assistant Manager - Service - Shops at Blackstone Valley Rack

The ideal Assistant Service Experience Managercandidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.

A day in the life…

Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience

Assist the Service Experience Managerin coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes

Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives

Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization

Assist with protecting security and privacy of customer information including education, compliance and disposition of issues

Perform all Service Experience, Cash Room and Communication procedures as applicable

You own this if you have…

A track record of successful results, for example, strong productivity and achievement of goals

Strong organizational, delegation and follow-through skills

Clear and effective written and verbal communication as well asstrong interpersonal skills

The ability to prioritize multiple tasks in a fast paced environment.

Proficiency in multiple operating systems such as, MS Windows, iOS and Android

Ahigh school diploma, or equivalent (preferred)

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Assistant Manager Service Experience Shops at Blackstone Valley Rack
• Millbury, MA