Senior Visitor Services Associate

Overview

SENIOR VISITOR SERVICES ASSOCIATE – 2026 SEASON

Greenwood Gardens is a treasured public garden, a 28-acre former private estate incorporated as a non-profit organization in 2003 and accessible to the public since 2013. Located in Short Hills, New Jersey, approximately 25 miles west of New York City, Greenwood is a historic garden oasis. Our mission is connecting people with nature and the arts, guided by increased visitation through revitalization of historic features and landscape, educational and entertaining programs, and acceptance by the broader community as a place of peace, tranquility, and well-being.

A high-quality visitor experience is central to our Strategic Plan and essential to the organization’s success and mission. Every member of the Visitor Services team is responsible for creating a safe, welcoming, and memorable experience for all visitors and is expected to go above and beyond to support this goal.

Reporting to the Visitor Services Site Manager (VSSM), the Senior Visitor Services Associate (SVSA) serves as the secondary point of contact for the Visitor Services Associates (VSAs) and assumes the role of Acting Site Manager in the absence of the Site Manager with responsibility for the following critical responsibilities:

• Serve as the first point of contact for visitors during hours of operation and as the primary on-site leader in the absence of the VSSM
• Be responsible for ticket sales, visitor check-in, and daily admissions operations
• Monitor the site during public hours to ensure safety, smooth operations, and adherence to Greenwood’s standard operating procedures
• Assist with opening set-up and closing clean-up; conduct end-of-day site checks to ensure buildings and gates are secured and the property is left in good order
• Perform light maintenance tasks as needed; confirm operational equipment (e.g., computers, walkie-talkies, golf carts, coffee machines) is functional
• Assist VSSM in Welcome Center and gift shop during breaks, as needed
• Assist with weekend animal care and fountain maintenance; ensure domestic animals are safely secure at the end of each shift
• Answer and respond to telephone and email inquiries, as needed

• Ensure visitors are welcome, oriented, and treated in a hospitable manner by implementing best practices in customer service
• Learn and communicate site history and key talking points to ensure a memorable visitor experience
• Maintain a high level of engagement with visitors by addressing inquiries and providing education about site history, programs, volunteering opportunities, and membership
• Provide garden access to visitors and members
• Upon visitor entry, provide orientation regarding parking, site map, rules of etiquette, and amenities
• Work in conjunction with Visitor Services Volunteers (VSVs) on-site to support the visitor experience

• Oversee all visitor-facing revenue operations, including admissions, program registrations, memberships, and gift shop sales
• Assist with daily point-of-sale (POS) operations, ensuring accurate cash handling and reconciliation at opening and closing
• Process memberships, apply same-day admission discounts, issue and retrieve guest passes, and fulfill membership benefits
• Assist visitors with gift shop purchases and maintain working knowledge of merchandise and offerings
• Assist with the management of all aspects of Adelaide’s, including ordering, inventory, and restocking refreshments and supplies
• Ensure adequate inventory and proper display of printed visitor materials and signage

• Serve as a point of contact for visitor-related concerns in coordination with the VSSM
• Assist with the training and onboarding of new Visitor Services Associates

• Promote and maintain a safe, positive, and professional working environment; serve as a primary point of contact for staff concerns
• Oversee daily management of VSAs and VSVs, including scheduling, garden assignments, rotations, breaks, and timesheets
• Monitor punctuality, performance, and professional conduct of…