Branch Operations Supervisor

Base pay range

$32.38/hr - $43.26/hr

• Oversee and follow all aspects of customer service, including complex administrative, operational, service and product issues;
  Ensure that Customer Service Representative quickly researches and solves customers' inquiries and requests
• Supervise the handling of customer transactions such as check cashing, deposits, withdrawals, payments, etc.
• Oversee the efficient processing and handling of new account origination
• Manage risk associated with the operational aspects of customer relationships and their business transactions by participating in the daily review and approval of management reports (i.e. referred items, overdraft, large transactions, etc.)
• Minimize/eliminate audit exceptions and possible loss situations through timely and effective training, mentoring and counseling
• Act as liaison with all other Bank Departments to resolve operational or service-related issues
• Recommend operational policy and procedures enhancements to ensure optimal customer service and ease of execution by bank staff
• Understand and adhere to regulatory guidelines including but not limited to FCRA, BSA, GLBA, etc. as the regulations pertain to the employee's job function
• Unless otherwise assigned select, hire and train new personnel within the department
• Counsel, mentor and prepare employee performance reviews;
  If needed, make recommendations for employee promotions and salary increases

• High School diploma/GED or its equivalent;
  College degree preferred
• 5+ years of experience in customer service or bank operations management function of a bank or financial institution
• 3+ years of experience in managing and leading operations staff
• Good knowledge of bank products and services and support systems
• Strong Customer Service Skills and being able to recognize referral opportunities
• Good knowledge and understanding of bank operations, policies and procedures
• Excellent written and communication skills, including ability to deal professionally with branch issues, problems, and questions
• Excellent attention to detail and accuracy; good organizational, research and follow-up skills
• Ability to interact with all levels of customer, staff, and management
• Requires the ability to exercise independent judgment and employ basic reasoning skills
• Ability to work successfully in a deadline driven, team environment
• Strong Banking Software Skills required (Fiserv preferred). Ability to stay up-to-date on software changes
• Proficient in Microsoft Word, Excel, Outlook

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Mid-Senior level

Contract

Finance and Sales

Venture Capital and Private Equity Principals and Banking

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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