Family Entertainment Center Host

General Summary

Arena Sports Family Entertainment Center (FEC) Hosts are conduits for customer fun. Whether it’s greeting customers, helping them with the rules and safety protocols of the attractions, or just making sure things are running smoothly our FEC Hosts are on the front lines providing enthusiastic customer service and support so everyone can have a great time.

• Respect The Past
• Accept Responsibility
• Pay it Forward

• Keep It Real. Always.
• Think Ahead. Be An Owner.
• Stay Humble. Hustle Harder.
• One Team. One Voice.
• Be Curious. Ask Why.

• Service Forward
• Ruthlessly Consistent
• Do the Right Thing

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Complete opening and closing safety checklists for your attraction
• Greet customers
• Explain safety rules, policies, and how to purchase entry to customers
• Answer customer questions about the different FEC attractions including rules, policies, and hours of operation
• Adhere to FEC safety rules
• Set up, clean up, and maintain the attractions. Tasks may include deep cleaning, testing, and fixing equipment.
• Ensure customers are following rules and policies
• Performs other related duties as assigned by the Supervisor or Manager

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Problem Anticipation/ Deductive Reasoning — Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression — Ability to understand and communicate so others can understand ideas and information.
• Computer – Ability to develop and maintain computer records in Word, Excel and other software required by TBCC and regulatory agencies.

• FEC Hosts are team players who are enthusiastic, friendly, reliable, detail-oriented, and willing to go the extra mile for all customers.
• Previous customer service experience is preferred but not required.
• Must be able to communicate clearly.
• Must be able to work weekends.

• This position deals with outside personnel such as residents and clients on a regular basis with contact in various forms such as in person, phone and email.
• Extreme environmental conditions do not exist.
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
• It is necessary to adapt to a frequently changing environment.
• Sitting and standing is as needed.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding,…