Assistant General Manager

Overview

Assistant General Manager

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team to develop the best sales specialists, drive sales targets, and manage financials and store merchandising. You’ll create an outstanding in-store experience that helps customers choose our wireless products and services while reflecting our brand and solutions.

Are you someone who thrives in a competitive atmosphere and enjoys helping others grow to their full potential? If so, Victra could be the place for you. Apply today!

We believe in#Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

On a typical day, you will take care of guests and ensure coworkers have what they need. You will lead by example on the sales floor, coach team members one-on-one, and motivate them to reach higher performance. You will also be responsible for some daily operational tasks and will lead the team when the General Manager is away.

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from the store leader on day-to-day operations.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing training and mentoring to deliver an outstanding customer experience by managing customer flow and store traffic.
• Identifying selling skill gaps and building development plans to help the team meet and exceed sales metrics and quota.
• Running store operations – analyzing staffing needs, reporting financial data, handling cash, maintaining compliance, and coordinating with Facilities/Network/IT as needed to ensure store uptime and functionality.
• Monitoring inventory by restocking shelves, maintaining device security, and keeping the store clean.
• Leading store merchandising and planogram compliance according to company expectations.
• Completing store opening and closing activities.
• Collective responsibility for attaining store targets daily/weekly/monthly.

What we are looking for…

You thrive in a sales environment and enjoy developing and motivating a team. You set high goals, motivate others to achieve them, and are open to new ideas. You relate well to a variety of people and are attentive to others’ needs to help them perform at their best.

• Background in customer service within retail, restaurant, or wireless industry preferred
• 1-2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Ability to balance multiple priorities in a multifaceted environment
• Experience setting goals, evaluating performance, and developing a high-performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

• Ability to lift ten pounds
• Ability to stand for long periods of time

All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. Dual General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU. Various online and computer-based training will be required throughout your employment with Victra.

You will be required to take a pre-hire assessment. It takes 20 minutes or less to complete. If you’re selected to move forward, a recruiter or hiring manager will reach out to tell you more about the role and answer your questions.

We are proud to be an equal opportunity employer and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.