Community Marketing Liaison

5900 Meadow Creek Dr, Milford, OH 45150, USA

We invite you to apply and be part of a team that truly values your contribution. We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and patient‑centered care are at the forefront. At the end of each day, knowing that you’ve made a meaningful impact in the lives of our residents will be your greatest reward.

• One of Ohio’s largest providers of long‑term care, skilled nursing, and short‑term rehabilitation services.
• Employee focus: a positive culture where employees feel valued, trusted, and have opportunities for growth.
• Employee recognition: regular acknowledgement and celebration of individual and team achievements.
• Career development: opportunities for learning, training, and advancement to help you grow professionally.

• Medical benefits through Anthem Blue Cross Blue Shield.
• Dental, vision, and prescription drug insurance options.
• Flexible pay options: daily, weekly, or bi‑weekly through UKG Wallet.
• Benefits concierge: internal company assistance to understand and utilize your benefit options.
• Pet insurance: three options available.
• Education assistance: tuition reimbursement and student loan repayment options.
• Retirement savings with 401K.
• HSA, FSA, and dependent care FSA options.

The Admissions Director manages the facility inquiry and admission process and provides customers with facility‑related information via personal visits, assessments, presentations, facility tours, and follow‑up. Coordinates and implements effective community education programs.

Education

• Associate and/or bachelor’s degree in business/communications preferred.
• Two years equivalent experience in the Long‑Term Care Industry in lieu of degree.
• Previous healthcare admissions/community relations experience preferred.
• RN preferred.

Experience

• Two years of experience in a Long‑Term Care admissions or community education position. A background in community education is preferred.

• Responds to inquiries from hospital discharge planners, families, and other referral sources.
• Manages the inquiry process professionally, timely and with appropriate follow‑up.
• Maintains updated bed availability and facility services information.
• Conducts facility tours and effectively manages occupancy levels and census/premium mix enhancement.
• Develops and maintains relationships to advise referral sources of bed availability and new products and services.
• Spends at least 50% of time outside the facility on community education activity generating referrals and admissions.
• Participates in daily stand‑up meetings to alert department heads and building staff of projected admissions, bed changes, and upcoming discharges.
• Maintains a close working relationship with the Director of Nursing (DNS) and the Business Office Manager (BOM).
• Inputs daily referral source and admission data into the automated referral system.
• Coordinates the development and implementation of admission plans; serves as chairperson for weekly Census Development meetings.
• Maintains a working knowledge of federal and state regulations and reimbursement guidelines (Medicare and Medicaid).
• Maintains a database of medical contacts/community resources and communicates this information to facility staff and community contacts.
• Develops and implements special events and presentations targeted at community education.
• Monitors and evaluates customer satisfaction with current and former patients, families, and referral sources and shares results with the management team and others as needed.
• Performs other duties as assigned.

• Knowledge of or ability to learn reimbursement programs.
• Professional and effective oral and written communication skills.
• Strong organizational skills.
• Skilled at making presentations/public speaking.
• Independent, self‑motivated, and goal oriented with self confidence.
• Ability to establish and maintain working relationships with multiple and varied people and organizations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.