Crew Member, Sports​/Fitness​/Wellness

Overview

Job Title:

Customer Service and Swim Instructor

Reports to:

Deck Supervisor
FLSA Status:
Non-Exempt

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company. Instructs students on water safety and proper swim techniques based on thorough knowledge of the Goldfish Swim School curriculum.

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Processes student registrations using effective sales/customer service techniques.
• Resolves customer concerns/complaints using a professional approach.
• Assists members with purchases of merchandise and vending.
• Provides swim instruction based on the Goldfish Swim School curriculum.
• Evaluates students’ progress, and completes required paperwork in a timely manner.
• Interacts with parents/guardians on the activities and development of students’ swim skills.
• Acts as a GSS “ambassador” to ensure parental satisfaction.
• Reports accidents and incidents to management. Completes required documentation and paperwork.
• Fulfills other duties or responsibilities as assigned by the Employer.

• Education/
  
  Experience:
  
  High school diploma or GED is preferred, or currently in High School. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider preferred.
• Certificates and Licenses:
  Lifeguard, CPR/AED and First Aid certification preferred (Training Provided).

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Full time is carrying a yearly schedule of 36+ hours. Additional benefits include: 40 hours PTO in addition to EST, Paid holidays if they fall on a day you would work (NY Day, Easter, Memorial Day, July 4, Memorial Day, Thanksgiving, Christmas Eve, Christmas and NYE), $100 monthly stipend toward your medical insurance with monthly receipt. All benefits are offered after 90 days of employment.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.