Deli Manager

Job Description

PURPOSE OF POSITION:
The Deli Manager is responsible for the direct supervision of the Deli Department operations including providing customer service and assuring that associates are following company policies and procedures. He/she is responsible for following the customer satisfaction behaviors, to include being friendly, responsive, knowledgeable and passionate. He/she is also responsible for achieving production and budget objectives.

This position includes performing stocking duties as needed. He/she must have excellent customer service skills, as he/she is the role model for other associates.

• This position reports to:
  Store Director, Assistant Store Director
• Positions that report directly to this position:
  Assistant Deli Manager, Deli clerks, and any other clerk working in the Deli Department.

• Manage and be accountable for all aspects of the operation and supervision of the Department including, but not limited to: supervision of Department personnel; providing customer service; achieving sales, gross profit, labor, shrink and inventory goals set for the Department; product ordering, quality, presentation, merchandising, organization, pricing, stocking, shelf allocation, staffing, training, turnover and morale.
• Assist in increasing sales by utilizing the five steps of retail selling – Connect with the customer; qualify the customer; present solutions; closing the sale and create a customer for life.
• Assure that all Company and Department specific policies and procedures are adhered to on a regular basis.
• Perform job functions of other Department personnel in their absence and/or in addition to them.
• In the absence of the Store Director, Assistant Store Director and Evening/Relief Manager, the Department Manager may be in charge of the store.
• Effectively supervise 2 to 30 associates in a fast paced and multi functional environment and take appropriate disciplinary action when necessary.
• Operate various store computer systems.
• Must be available to work 40 hours per week at peak business times.

• Conduct periodic reviews of work practices and provide information to Store Management.
• Direct supervision of the Seafood and/or LaCarte Department operations.
• Achieve other objectives including, but not limited to food safety, workplace safety, and company audits.
• Other duties as assigned by Store Management.

• Department Managers assign, review, and approve work of all clerks under his/her direct supervision.
• Department Managers must take the initiative to foresee work that needs to be completed and see to it that it is completed in a timely fashion.
• Department Managers determine appropriate staffing levels for each shift based on business needs.
• The Department Manager generally prepares work schedules on a weekly basis.

• Make recommendations on staffing the Department; interviewing and hiring of Department personnel; and promotion of associates;
• Assign work to, direct the work of and train Department personnel;
• Complete performance appraisals on all Department personnel;
• Impose discipline and recommend termination;
• Schedule work hours and time off for Department personnel;
• Authorize and assign overtime;
• Accept valid excuses for absences, tardiness or leaving early.
• Responsible for the supervision of the entire department.
• Responsible for achieving goals established by the Store Director.
• Responsible to know, understand, and support department specific policies and procedures.
• Ensure that associates perform their work in a safe and ergonomically correct manner.
• Department Managers must take action on unsafe working conditions when appropriate.

• Must be able to relate to the following in a courteous and professional manner:
  Customers, Supervisors, Subordinates, Co-workers, Store Management, Vendors, other people with whom they have contact while on duty

KNOWLEDGE AND BACKGROUND REQUIRED:

• Must be at least 18 years old.
• Ability to handle multiple priorities in a fast paced environment.
• Problem solving ability.
• Experience as an Assistant Department Manager or equivalent.
• Some on the job training is provided.

KNOWLEDGE AND BACKGROUND DESIRED:

• Leadership qualities including, but not limited to: good listening skills; the ability to motivate others; respect for and tolerance of others; the ability to communicate pleasantly and effectively with customers, vendors, Store Management, other Store and Company personnel;
• Thorough understanding of Company and Department specific policies and procedures.
• Good judgment, the ability to make sound decisions and to solve any problems arising in the course of performing the work of the Department
• Excellent customer service skills.
• Ability to understand customers needs and ask questions to expedite the handling of requests.
• High school diploma or better.

• Stores are usually open 7 days a week.
• Department…