Principal Analyst; SAP - Customer Service​/Service Management

Overview

Waters Corporation is seeking a strategic and technically adept Principal Analyst (SAP) to lead the design, implementation, and optimization of SAP S/4

HANA Customer Service processes. This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A transitions.

• Define end-to-end process for Customer Service aligned with business objectives.
• Provide technical leadership during fit-gap analysis, system testing, and cutover planning.
• Ensure integration with SAP modules (FI/CO, MM, PP) and external systems.
• Develop strategies for data migration, master data harmonization, and process alignment.
• Guarantee scalability, security, and performance of integrated solutions.
• Design and validate integration of touchpoints between core ERP and boundary systems.
• Support configuration and data flow mapping across systems.
• Collaborate with data governance teams to ensure data quality and compliance.
• Partner with business process owners and IT leads to gathering requirements and validating solutions.
• Define cutover strategies, including ramp-down, cutover window, and ramp-up plans.
• Facilitate technical workshops and design reviews with stakeholders.

• 8+ years of experience in SAP Customer Service (CS) solution design and implementation.
• Strong knowledge of Customer Service processes:
  Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.
• Deep expertise in SAP S/4
  
  HANA modules (Sales & Distribution, Customer Service Management) and related applications.
• Preferred experience in Order-to-Cash (O2C) processes, Pricing, Billing, Credit Management, and Returns.
• Integration experience with FI/CO, MM, and PP.
• Familiarity with SAP RAR and SAP BRIM (subscription and usage-based billing) is a plus.
• Bachelor's degree in computer science, Information Systems, or related field.

Waters Corporation (NYSE: WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.

Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words: SAP CS/ SAP Service Management / Order to Cash