Secretary Medical Admin, Sr. (Milford Ear, Nose Throat

At UMass Memorial Health, everyone is a caregiver – regardless of title or responsibilities. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.

• Greets patients and/or visitors. Answers phone calls promptly and provides information or refers matters to appropriate resource.
• Registers patients for each visit, utilizing computer‑based patient registration/scheduling system. Obtains all necessary paperwork from each patient during the registration process. Collects co‑payments from patients for visits, maintains records, and makes daily cash deposit.
• Obtains and verifies demographic and insurance information for all patients and enters information into computer‑based system.
• Schedules new and recurring visits with patients. Records daily schedule of visits and charge code information into the patient scheduling/billing system. Contacts patients to fill vacancies in clinical team’s schedules. Makes appointment reminder phone calls in advance of appointments and follows up with no‑show, cancelled, or bumped patients.
• Sets up medical records for new patients/treatments and ensures information is complete prior to initial patient visit. Maintains orderly medical records and closes out medical record at the end of treatment. Coordinates retrieval of medical records.
• Maintains logs for requests for documents, reports and/or other media. Prepares documents, reports, and/or other media.
• Performs a variety of routine clerical duties such as, but not limited to, sorting and distributing office mail, faxing, copying and sorting printed material, setting up and retrieving filed materials. May produce and respond to memos, email messages, and other types of correspondence.
• Ensures adequate inventory of office supplies and basic maintenance of office equipment.
• Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

License/Certification/

Education:

Required:

• High School diploma or equivalent
• Specialized medical secretarial/medical office training

Experience/

Skills:

Required:

• Minimum one (1) year of medical secretarial/administrative support experience
• Proficient in MS Office applications
• Knowledge of medical office practices and medical terminology
• Good customer service and communication skills
• Ability to use a computer‑based patient scheduling/record/billing system
• Strong attention to detail
• Ability to read, write, and speak clearly in English
• Current state driver’s license for employees required to drive to pick up and deliver records, etc.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent acquisition. We will make every effort to respond to your request for disability assistance as soon as possible.