General Manager

Position Overview:

R & D Industries, Inc. (RDI) is a 41-year-old Iowa technology company. Our RDIWorks® () division is seeking a General Manager to lead our MSP (managed service provider) team. As a regional leader, our RDIWorks team works across SMB and enterprise to be a trusted source of technology solutions.

Successful GM candidates in this role will have a proven track record in technical teams, sales processes, and team management. Those with strong skills in analysis, interpersonal communications, sales relationship building, project management, and team leadership will thrive in this role. Experience in IT, computers, servers, networking, network security, SaaS, and MSP business strategies like MRR will be greatly beneficial.

Additionally, this role will be responsible for providing both day-to-day and thought leadership in order to support our team and customers. RDI Full-Circle Service helps us build long term trust and relationships with customers. This role will support and lead our team on that mission.

All persons with a management, sales, or technology background are encouraged to apply.

RDI has experienced regional and national recognition for our MSP business and is looking to continue this trend. Roles at RDI have opportunities for personal and professional advancement. We have excellent pay and benefits, a relaxed work environment, and a culture of high standards and technical excellence, but we like to have fun while doing new and exciting things.

This position will be located at our headquarters in Milford, Iowa.

Join us and be a part of a special team right here in Iowa!

• Provide leadership and support for our technical team
• Work with our marketing team to coordinate sales activities with marketing campaigns
• Regularly engage existing customers for technology lifecycle management, planning, and sales
• Work to execute on our vision of growth in network security and recurring revenue
• Coordinate division operations and contribute to strategy
• Work with our financial team to assess division performance and oversee profit and loss responsibility
• Oversee employee safety, development, teamwork and culture
• Empower the team to solve customer issues
• Allocate resources, assign work, and track progress with our BMP (business management platform)
• Implement company procedures
• Assist in the development of guidelines and procedures for network administration and security best practices
• Work closely with staff to meet team goals and improve processes and practices. Create feedback loops that let us become more efficient, automate repetitive tasks, and free up time for problem solving.
• Coordinate with vendors on new products, licensing, pricing, strategies, and other channel tools.

• Computer / Networking / IT knowledge
• B.A. or B.S. in a Business or technical field
• 5+ years of expertise in professional B2B sales experience or management experience with a proven track record
• Exceptional interpersonal and verbal/written communication skills
• Ability to develop graphs and charts for business intelligence purposes (performance / profitability / efficiency)
• Detail oriented and analytical thinker
• Ability to quickly learn new or unfamiliar technologies and products, independently using documentation, online resources, and vendor training resources.

• Interpersonal communication skills (excellent email and phone skills)
• Awareness of timelines, objectives, and goals
• Ability to multi-task and prioritize your work and commitments.

• Work in a fun, team environment
• Professional development and training opportunities
• Gain crucial experience with a variety of real-world projects
• Learn from respected industry experts on best practices
• Unlimited Coffee
• Conveniently located near Highway 71

• Employer-paid health insurance contribution
• Medical (cafeteria) plan
• Paid Individual Life, Dental, Vision, and Long-Term Disability coverage
• Paid Vacation time
• Paid Holidays
• Paid Time Off (PTO) for sick days and personal days
• Jury duty and bereavement benefits
• Allowance for the use of personal cell phone
• Performance-based bonuses
• 401K Match
• Health savings and flexing spending options
• Volunt…