Member Support Representative

Description

Since 1938, Security plus Federal Credit Union has proudly served our members and communities as a not-for-profit financial institution. Our mission is to empower people with financial security, providing the tools, resources, and guidance they need to reach their goals with confidence.

Guided by our CARES values of Collaboration, Agility, Respect, Excellence, and Spirit, we create meaningful connections and deliver exceptional service in everything we do. We believe in doing what is right for our members, supporting one another as a team, and making a positive impact that extends far beyond our branches.

Our vision is to be our members’ first choice by providing experiences that inspire trust, confidence, and long-term relationships. When you join Security plus, you become part of a purpose-driven team that believes in service, growth, and the power of community.

Ready to help us create meaningful moments for our members? As a Member Support Representative I, you'll be the first point of contact in our Member Support Center. Your role isn’t just about answering questions—it’s about becoming a trusted advisor, empowering members on their financial journeys, and connecting them with the solutions that will truly enhance their lives.

If you’re passionate about making a difference and enjoy helping others, this role is perfect for you.

Handle inquiries with empathy and professionalism, ensuring every interaction strengthens member relationships and leaves a lasting positive impression.

Assess each member’s unique financial situation and recommend products and services that directly address their needs and enhance their financial well‑being.

Leverage strong problem‑solving skills to address member concerns swiftly, aiming for a one‑call resolution to maximize member satisfaction.

Accurately process a wide range of transactions—payments, card orders, and digital banking requests—with a strong focus on efficiency, precision, and attention to detail, ensuring seamless service for every member interaction.

Work closely with colleagues to maintain smooth operations, providing support as needed to drive collective success.

• A high school diploma or GED is required.
• 1‑2 years of customer service experience, preferably in a financial institution or call center.
• Eligibility to register with the Nationwide Mortgage Licensing System & Registry (NMLS).
• Availability to work Saturdays.
• Driven by a member’s first mindset, to help members succeed financially.
• Support a team setting and value working closely with others.
• Whether on the phone or in writing, you know how to communicate clearly and professionally.
• You enjoy resolving issues and coming up with creative solutions for our members.
• You can quickly learn new information and adjust to changing environments.
• You value continuous learning and self‑improvement, bringing energy and drive to your work every day.

You’ll be part of a credit union that’s all about helping our members and communities thrive.

We offer a competitive salary and comprehensive retirement benefits, including a 401(k) with company contributions, health, dental, and vision coverage, along with the opportunity to earn an annual performance bonus and monthly incentives.

We value internal development and offer opportunities for career progression into new roles and other departments.

We believe in work/life balance. No burnout allowed here!

No egos, no endless meetings—just a team of passionate people who genuinely love working together to make a positive difference.

Security plus Federal Credit Union provides equal employment opportunities to all applicants and employees and strictly prohibits any type of…