Leasing Professional, Customer Service​/HelpDesk

Overview

Leasing Professional – Join Our Team and Make an Impact! Are you energized by helping people find a place to call home? We are looking for a motivated Leasing Professional who is excited to learn and grow in a fast-paced environment to join a large, high-traffic community of over 800 apartment homes and provide an outstanding experience for prospective and current residents.

You’ll be joining a supportive, collaborative team with clear expectations, training, and opportunities to make a real impact every day. This role is ideal for someone who enjoys tours, resident engagement, and bringing energy to a busy leasing office. A fast-moving environment gives you constant learning opportunities and the chance to make a meaningful impact across a large community.

What You’ll Be Doing

Your primary focus will be leading engaging tours for prospective residents and helping them envision their new home. You’ll also support residents with everyday needs, ensuring a positive experience across the community.

Compensation & Benefits

• Base pay: $20.00 – $22.00/hour
• $100 New Lease Commissions
• Property Staff Shared Renewal Commissions
• Morgan Essentials – $300 quarterly
• Generous Rent Discount
• Referral Program (up to $750 per referral)
• Medical, Dental, Vision, Life/AD&D, Disability
• 401(k) with Company Match
• PTO + 10 Holidays
• Tuition Reimbursement & Employee Assistance Program

Key Responsibilities

• Leasing & Tours
• Conduct personalized tours of units and amenities
• Guide applicants through the leasing process and schedule lease signings
• Process applications accurately within 24 hours

• Resident Support & Engagement
• Communicate professionally with residents
• Assist with resident needs in a proactive, solution-focused manner
• Support retention initiatives and promote a welcoming atmosphere

• Team Collaboration
• Work closely with property team members to reach shared goals
• Contribute to a supportive and cooperative team culture
• Demonstrate flexibility during busy periods or weekend rotations

• Marketing & Outreach
• Assist with property marketing efforts including outreach, flyers, and research

• Compliance
• Adhere to Fair Housing Laws and company policies

Qualifications

What We’re Looking For

• Candidates with customer service experience encouraged to apply, prior leasing a plus!
• Valid driver’s license and auto insurance if traveling between properties

Skills

• Strong communication and interpersonal skills
• Customer-service-focused mindset
• Ability to work independently while collaborating with the team