Patient Resolution Specialist

Overview

The Patient Resolution Specialist (PRS) is responsible for handling inquiries from patients, assisting with billing questions and complaints, cashier functions, payments and payment plans. Serves as a patient-facing liaison between the Revenue Service Center and patients. The role involves utilizing the knowledge of the Revenue Service Center to provide accurate information and resolution. Has the ability to stay calm under pressure, resolve complex issues and ensure patient satisfaction.

• Answer incoming calls and respond to patient inquiries in person, on the phone, or via email
• Provide insurance education to patients on out-of-pocket expenses and education on the billing process.
• Investigates and resolves patient billing issues through research, escalating to the appropriate department when necessary.
• Submit, track and manage Customer Resolution Management (CRMs) via Epic for care site specific inquiries.
• Collects payments and establishes payment plans
• Provide estimates for future services
• Completes cashier duties for the care site; collections, reconciling and deposits.

• Regular attendance
• Advanced interpersonal and communication skills
• Ability to stay calm under pressure
• Computer literacy
• Adaptability
• Insurance
• Billing/Authorization/Estimates
• Problem Solving

• High School Diploma or GED
• Two (2) years’ experience in customer service, collections or billing
• Working knowledge of Epic
• Basic knowledge of estimates, general medical billing process and insurance

• Three (3) years’ experience in customer service, collection or billing
• Financial Counseling experience

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies and able to assess customer needs.
• Ongoing interactions with customers that require employee to communicate as well as understand spoken information and address issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate equipment with precision and accuracy. This includes computer, phone and internet set up and use.

Holy Rosary Hospital

Miles City

Montana

25

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.85 - $30.21

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn More About Our Comprehensive Benefits Package Here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.