Operations Specialist Mens Store

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.
JOB MISSION
Acting as a Brand Ambassador for Thom Browne, the main job objective is to maintain and operate an efficient stock room enabling the sales team to maximize profitable sales.
Stock room must be organized, managed and controlled to ensure the luxury quality of Thom Browne products is maintained and stock loss is minimized.

THE ROLE
Brand Ambassador

Elevate the brand image and having a strong understanding of the brand DNA
Client Management
Support Sales Advisors when needed
Advise clients to find products easily
Ensure first class client service is delivered and support the sales team by preparing products and advising them on stock availability or whenever the CORE product is scarce and a replenishment is necessary
Actively drive your product knowledge to ensure you are fully up to date on the whole product range including product care, stock availability and after services offered

Stock Management

Ensure stock room standards that reflect the brand image at all times
Make sure that the appropriate quantity of products are in stock, all products are boxed, labelled and stored correctly in the stock room and products on display are properly maintained to reduce stock damage
All internal stock transfers are properly reordered at the time of movement
Conduct weekly rotative inventories and stock takes so that stock loss is minimized
Comment and explain discrepancies and resolve the issue by searching for missing products and double checking all stock
Report KPIs to the store manager
Replenish products to ensure sufficient availability of products on the shop floor at all times
Ensure that the stock room is easily accessible and follows all local H&S guidelines
Inform the store management about out-of-stock items etc
Check stationary, supplies, packaging stock levels and place orders to ensure supplies do not run out
Order Follow‑up & Control
Process delivery invoices in a timely manner
Check all deliveries and confirm that the stock delivered corresponds to the invoices and that no stock is damaged
Communicate with the supply chain team in a timely manner with issues regarding delivery couriers, customs issues etc
Process all orders on a daily basis, in a timely manner to make sure the standards are reflected and the performance maintained
Open tickets to raise eventual issues

THE IDEAL CANDIDATE

Minimum 2/5 years experience in sales and stock control in a fashion environment, preferably luxury
Fluent level of Italian and English – any other language will be considered a plus
Understanding of Retail KPIs
Passionate representative of the Thom Browne world
Highly organized, self‑motivated with strong interpersonal skills
Good team player and ability to work independently
Confident, professional, comfortable working autonomously; strong communication both written and verbal. Entrepreneurial
Passion for retail and stock management
Excellent at working and delivering against deadlines and the ability to work under pressure
Ability to prioritize and be able to multitask
Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions
Proactive and positive in approach
A commitment to achieving and exceeding targets
Able to communicate effectively with all internal and external teams

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