Store Director

Bulgari Italia is looking for a Store Director to manage its prestigious flagship store in Via Montenapoleone and its store located in Rinascente Milano.
Reporting to the Italy Retail Director, the selected candidate will be responsible for leading the store team to ensure a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Director embodies a client‑centric philosophy, effectively managing both front‑ and back‑of‑house activities to foster team engagement and drive business success.
Responsibilities

Act as a Brand Ambassador, inspiring trust, commitment, and client‑centric excellence, and leading by example
Lead the store to achieve and exceed sales objectives and meet store/business KPIs, ensuring most time is spent on the floor
Drive team motivation and engagement, sharing the brand’s strategy and vision, encouraging innovation and collecting best practices; ensure smooth organization of front, back, and care services teams
Coach and develop the teams by observing and providing constant feedback
Partner with Sales Trainers to identify training needs and deploy action plans
Develop clienteling strategies: recruit new clients, host in‑store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs
Ensure a seamless and consistent client experience in‑store and remotely, following the brand’s selling experience while enhancing Italian culture and hospitality
Oversee all store operations, ensuring proper stock management and adherence to visual merchandising guidelines, while guaranteeing store maintenance, a safe environment, and optimal functionality
Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business

Qualifications

At least 5 years of relevant experience in a comparable luxury retail leadership role
Demonstrated experience in coaching, motivating, and developing a high‑performing team
Ability to leverage networks by cultivating key industry relationships and knowledge of local marketing and media partners
Strategic thinking, sound decision making, and ability to implement proper business actions
Proven ability to drive operational excellence within a luxury retail environment
Strong financial management skills, including budget oversight and revenue generation
Fluency in both Italian and English is essential
Knowledge of Microsoft Office programs:
Excel, Word, PowerPoint and ability to acquire some expertise in store operation applications (Bean Store, Sales Force, SAP)
Personal attributes:
Networking, Ownership, Influence, People Development, Team Management, Impact Driven, Growth Mindset, Brand Sensitivity, Proactivity

Senior‑Level Information

Seniority level:
Director

Employment type:

Full‑time
Job function:
Retail – Apparel and Fashion

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